Cancellation & Refund Policy

Last updated: 5 November 2026

Free plan

You can use the free plan without payment and try the platform before buying.

One-time plans

A plan bought with a one-time payment does not renew. Access continues until the end of the paid period and then the account returns to the free plan; nothing more is charged.

UPI Autopay subscriptions

If you choose UPI Autopay at checkout, your plan renews automatically at the end of each monthly or yearly period and the renewal amount, including GST, is collected through Razorpay using the mandate you approved. We show the renewal amount and frequency before you approve it, and your UPI app shows the mandate.

Cancelling Autopay

You can cancel Autopay at any time from Settings → Billing, or by revoking the mandate in your UPI app. Cancellation stops all future charges; your plan stays active until the end of the period already paid for. Cancelling does not by itself refund the current period: see Refunds below.

Refunds

If you are not satisfied, you can request a full refund within 7 days of purchase by writing to [support email — TO BE REVIEWED, e.g. [email protected]] with your registered email and Razorpay payment ID, provided you have not used more than 10 real lab machine sessions. After 7 days, payments are non-refundable except where required by law.

Failed or duplicate payments

If money was deducted but your plan was not activated, or you were charged twice, contact us with the payment ID. We will activate the plan or refund the duplicate amount.

How refunds are paid

Approved refunds are processed within 5–7 working days to the original payment method through Razorpay. Your bank may take additional time to credit the amount.